Refund policy
Returns, Exchanges and Refunds
Please review the product description, specifications, dimensions, plug type and quantity before ordering. If you are unsure whether an item suits your project, contact us before placing your order.
- Change of mindWe do not offer voluntary returns or exchanges for ordering mistakes or changed plans where the law permits.
- Order problemContact us if an item arrives damaged, is defective or differs from your order.
- Your legal rightsMandatory cancellation and consumer guarantee rights always apply.
Change of mind and ordering errors
Where permitted by applicable law, we do not accept returns or exchanges because you changed your mind, chose the wrong product or specification, ordered the wrong quantity, or no longer need the item. This does not limit any statutory cancellation or other non-excludable right described below.
Damaged, defective or incorrect items
If an item arrives damaged, appears defective, or is different from what you ordered, email info@boothlights.com as soon as reasonably possible, preferably within 14 days of delivery. Include your order number, a description of the problem, and clear photos if available. This suggested contact period does not shorten any statutory claim period.
After assessing the issue, we will provide the remedy required by applicable law and the circumstances. This may include repair or replacement parts, a replacement item, an exchange, or a refund. If we ask you to return an item confirmed to be damaged, defective, or sent in error, we will cover reasonable return shipping costs.
How to request a return
Email info@boothlights.com with your order number and the reason for your request. Please keep the item and its packaging while we review it. Do not send an item back before customer service replies: if a return is appropriate, we will confirm the process and provide the correct return address by email. This contact process does not prevent you from exercising any statutory right.
Exchanges
We do not offer voluntary exchanges for a different product, specification or quantity due to a change of mind or ordering error. Damaged, defective or incorrect items are handled under the process above. Mandatory exchange or replacement rights still apply.
Statutory cancellation rights
Some consumers have a legal right to cancel an online purchase without giving a reason. For eligible orders delivered to consumers in the European Union or United Kingdom, this is generally 14 days after receipt of the goods. Notify us by email with a clear statement of cancellation within that period; you then generally have another 14 days to send the goods back. Consumers in Brazil generally have a 7-day statutory withdrawal right for online purchases. Other destinations may provide different or additional rights, which we honor.
For a statutory change-of-mind return, you are responsible for the direct return shipping cost only where applicable law allows and you have been informed of that responsibility. Where the law requires us to cover return shipping, including eligible Brazilian consumer withdrawals, we will do so. Please package the item securely; where permitted, a refund may be reduced for handling beyond what is necessary to inspect it.
Goods genuinely made to your specifications or clearly personalized may be excluded from a no-fault cancellation right where the law allows. Ordinary standard options or a backorder are not automatically treated as personalized goods.
Refunds
We refund the amounts required by law to the original payment method within the applicable legal deadline. Where permitted, we may wait until we receive returned goods or evidence that they have been sent back. For other approved refunds, we submit the refund within 10 business days, or sooner if required by law. Your payment provider may take additional time to post the credit.
Contact
Email info@boothlights.com with your order number. To exercise a statutory cancellation right, you may write: “I cancel my order for [item/order number], received on [date]. My name is [name].” Any other clear statement is also accepted.